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Remember: Employees Are Our Customers Too

Tight deadlines, heavy workloads, structural changes, financial security, health and safety concerns – these are just a few of the many challenges employees face today. In the new norm where we are bombarded with a constant stream of business and personal demands, effective communication is key to ensuring a workforce that is ready and able to sustain themselves, their families, and the business for the long haul. But how do we do that? We need to think of our employees as we do our external customers, because in reality, employees are our internal customers – the foundational talent who will help us meet our critical business goals.

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Difficult Times Call for TACT-ful Communications

Difficult Times Call for TACT-ful Communications

2020 . . . what a year it has been! With a global pandemic in the foreground, as well as the political and social unrest throughout the nation, employees are facing assaults from multiple sources on their physical and psychological wellbeing.  So, when leaders need to communicate difficult news related to the business, they must do so thoughtfully to avoid compounding the emotional toll on employees. Adding new concerns to employees’ lengthy list of worries is sure to further compromise employee engagement and productivity and send morale plummeting to almost irreparable levels.

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